No cancellations; No refunds; No Exchanges; No Returns; No Exceptions.

Items purchased on PRE-ORDER are subject to delivery between 1-2 weeks of the estimated shipping date that is provided in the items description at time of purchase.

Having a Pre-Order item amongst other items in your order will hold back the delivery of your ENTIRE order.

Email us at HELLO@SLONEXMATTIE.COM if you would like to arrange a split of the order. (Item must be $200+ to split and ship separately).

Please note: estimated shipment dates included in the description of items are approximate and subject to change.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

By consenting to Slone x Mattie SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at hello@slonexmattie.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us.

Our team commitment is to ship all orders out as soon as possible. We are as elated as you are to see you in our quality garments. This is why we strive to get your order out as quickly as possible.

Please note, SLONE X MATTIE is not responsible for any delays caused by USPS or any other shipping carriers we work with, especially during high volume HOLIDAY SEASONS ( Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day).

Furthermore, items purchased with estimated shipping dates/ pre-orders, are subject to varying shipping times per the item description and Pre-Order Policy.

Standard shipping on domestic items is 7-10 business days from order date. This includes our 5-7 business days for processing, plus 2-3 business days for delivery.

DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.

All orders IN STOCK leave our facility in 1-2 business days (this is determined by volume). Once it has been shipped out, you will receive a tracking number via E-mail automatically. 

To track your order please use the tracking number emailed to you once your order has been shipped.

If your tracking number does not work, please email hello@slonexmattie.com

No changes will be made once an order has been placed. 

Due to the pace of our business, we are unable to make changes to orders once they have been placed.  

If you receive an item that is damaged, please contact customer service immediately by sending an email to: Hello@slonexmattie.com

If this occurs, when it arrives we will reach out to have you re-confirm the address to get it back out to you.

We would be glad to resend an order back to customers, but unfortunately customers will have to cover the re-shipping charges of $9.

ORDERS SENT BACK AS  "UNCLAIMED," "UNABLE TO FORWARD" OR AS "RETURN TO SENDER," ARE SUBJECT TO A $15 RE-SHIPPING FEE.

You will receive a PayPal invoice for RE-shipping. Once it is paid, we will re-ship the item.

Our office, warehouse, and couriers will be unavailable during federal holidays.

Any orders placed on these days, or AFTER cut-off on the day before, will be PROCESSED the following business day. Please allow a few more days for delivery during this high volume season to avoid disappointment.

We will continue to ensure your SLONE X MATTIE order gets to you as soon as possible; however, we do appreciate your patience!

Canada & United Kingdom Shipping

You are responsible for ALL customs fees.

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